At Fruityments, we strive to provide the highest quality products and ensure customer satisfaction. Our return policy is designed to address any concerns you may have with your purchase. Please read the policy carefully to understand our guidelines and procedures.
1. General Return Policy
Due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final once they leave our premises. We take great care in preparing and packaging our fruit arrangements to ensure they arrive fresh and in excellent condition.
2. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please follow the steps below:
Contact Us Immediately: Notify us within 24 hours of receiving the product by emailing [insert email address] or calling [insert phone number]. Provide your order number, a detailed description of the issue, and clear photos of the damaged or defective product.
Review Process: Our team will review your complaint and assess the damage or defect. If the issue is verified, we will offer a suitable resolution, which may include a replacement, a partial refund, or a full refund.
Resolution: We aim to resolve all complaints within 7 business days. We will keep you informed throughout the process and provide instructions for any further steps if needed.
3. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized orders.
- Items that have been consumed or altered.
- Products not in their original condition or packaging.
- Orders that were not reported within the specified timeframe.
4. Order Cancellations
If you wish to cancel your order, please do so within 1 hour of placing it. To cancel an order:
Contact Us: Email [insert email address] or call [insert phone number] with your order number and cancellation request.
Confirmation: We will confirm the cancellation and process any applicable refunds. Note that cancellations requested after the 1-hour window may not be honored, as your order may already be in preparation.
5. Incorrect Orders
If you receive an incorrect product, please follow these steps:
Contact Us: Notify us within 24 hours of receiving the incorrect item by emailing [insert email address] or calling [insert phone number]. Provide your order number and details of the incorrect product received.
Review Process: Our team will review your complaint and verify the error. If confirmed, we will offer a suitable resolution, which may include sending the correct product or providing a refund.
6. Refunds
Refunds, if applicable, will be processed as follows:
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be processed within 7-10 business days from the date of confirmation.
- Notification: You will receive an email notification once the refund has been processed.
7. Contact Information
For any questions or concerns regarding our return policy, please contact us at:
Fruityments
Email: info@fruityments.com
Phone: +92 3010818898
8. Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our practices.
By purchasing from Fruityments, you agree to the terms and conditions of this return policy. Our goal is to ensure that you have a delightful experience with our products, and we are here to assist you with any issues that may arise. Thank you for choosing Fruityments!