Refund Policy
At Fruityments, we are dedicated to providing the highest quality products and ensuring customer satisfaction. Our refund policy outlines the conditions under which refunds may be granted and the process for requesting them. Please review the information below to understand our refund procedures.
1. No Refunds or Returns Policy
Fruityments operates with a strict no refunds or returns policy. Due to the perishable nature of our products, we cannot accept returns or issue refunds once an order has been processed and delivered.
2. Exceptions to No Refunds Policy
While we generally do not offer refunds or returns, exceptions may be considered under specific circumstances, such as:
- Damaged Products: If you receive a product that is damaged or spoiled upon delivery, please contact us immediately.
- Incorrect Order: If you receive the wrong product, please notify us as soon as possible.
3. Reporting an Issue
To report an issue with your order, please follow these steps:
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Contact Customer Service: Reach out to our customer service team within 24 hours of receiving your order.
- Email: info@fruityments.com
- Phone: +92 3010818898
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Provide Details: Include your order number, a description of the issue, and any relevant photos of the damaged or incorrect product.
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Resolution Process: Our team will review your case and determine the appropriate resolution. This may include sending a replacement product or, in rare cases, issuing a partial refund.
4. Replacement Policy
In cases where a product is found to be damaged or incorrect, Fruityments will arrange for a replacement to be delivered at no additional cost. The following conditions apply:
- Damage Verification: We may require photographic evidence of the damaged product.
- Product Availability: If the original product is unavailable, we will offer a similar product of equal value.
5. Refund Process
If a refund is deemed necessary, the following process will be followed:
- Approval: Our customer service team will inform you of the refund approval.
- Processing Time: Refunds will be processed within 7-10 business days.
- Payment Method: Refunds will be issued using the original payment method. For online payments, the amount will be credited back to your credit/debit card or bank account.
6. Non-Refundable Situations
The following situations are not eligible for refunds:
- Change of Mind: We do not offer refunds for changes of mind after the order has been processed.
- Late Claims: Issues reported more than 24 hours after delivery will not be considered for refunds.
- Improper Storage: Damage resulting from improper storage or handling by the customer.
7. Customer Responsibility
To ensure a smooth refund process, customers are responsible for:
- Providing Accurate Information: Ensure that all contact and delivery information is correct at the time of placing the order.
- Inspecting Products: Check your order upon delivery and report any issues immediately.
8. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
Fruityments
- Email: info@fruityments.com
- Phone: +92 3010818898
9. Policy Updates
Fruityments reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our practices.
By purchasing from Fruityments, you agree to the terms and conditions of this refund policy. Our goal is to ensure that you have a delightful experience with our products, and we are here to assist you with any issues that may arise. Thank you for choosing Fruityments!